So much has changed this year, many things in ways we could never have predicted. A number of industries have struggled, while others are flourishing and have seen considerable increases in business. When times are tough, customer service is going to matter more than ever because it’s what will set you apart from the competition and ensure that your customers are happy and stay loyal. With people’s finances impacted across the board, you’re going to see that clients become more selective about where they’re spending their money.

So how has customer services changed in COVID-19 times? Well one of the main ways it’s changed is that some industries are finding themselves flooded with clients, adding unexpected pressure to their call centres, but also showcasing how important these industries are set to become in these uncertain times. If you’re interested in learning more about what industries are seeing the biggest increases, thankfully Callcare have released some interesting facts about how COVID-19 has changed customer service.

Calls in the Home Improvement industry have shot up by a whooping 654%, likely due to all the additional time people are spending at home and the newfound motivation they have for home improvement projects. In second place for highest increase in number of calls is finance, with a 418% increase in demand on the phone lines. Legal, Medical and Ecommerce take third, fourth and fifth place with 152%, 145% and 109% increase in calls.

Many industries find themselves struggling to stay afloat during COVID-19 times, whether they’ve been forced to shut down or just seen a dramatic drop in customers. One of the best ways to stay ahead of the competition is to ensure that your company provides additional support to your clients to ensure their needs are being met. Whether that’s through call centre support or active social media engagement, helping your customers feel loyal to your brand while helping to encourage consumer confidence.